Privacy Policy
Last Updated: October 14, 2025
1. Introduction
Welcome to Zenverse's Privacy Policy. We are committed to protecting your privacy and ensuring the security of your personal information. This policy describes how we collect, use, share, and protect your data when you use our dating and social connection platform.
2. Information We Collect
2.1 Information You Provide
When you create an account and use Zenverse, you provide us with:
- Account Information: Name, email, password, date of birth
- Profile Information: Photos, bio, location, interests, occupation, education
- Communications: Messages you send to other users and AI companions
- Preferences: Search and matching preferences
2.2 Information We Collect Automatically
- Usage Data: How you interact with our platform, features you use, time spent
- Device Information: IP address, browser type, operating system, device ID
- Location Data: General location based on IP address (not GPS tracking)
- Cookies: Session cookies, authentication tokens, preferences
2.3 Information from Third Parties
- Social media profile information (if you choose to connect accounts)
- Information to verify your identity or age
3. How We Use Your Information
We use your information to:
- ✅ Provide and improve our services
- ✅ Connect you with compatible users
- ✅ Personalize your experience
- ✅ Enable AI companion conversations
- ✅ Ensure platform safety and security
- ✅ Communicate with you about our service
- ✅ Comply with legal obligations
3.1 Matching and Connections
- Show your profile to compatible users
- Suggest potential matches based on preferences
- Enable messaging between connected users
3.2 AI Companions
- Generate personalized AI conversations
- Improve AI response quality
- Analyze conversation patterns for better matching
3.3 Safety and Security
- Detect and prevent fraud and abuse
- Verify user identity and age
- Investigate violations of our Terms of Service
- Respond to user reports and safety concerns
4. Information Sharing
4.1 What We Share
| Who We Share With | What We Share | Why |
|---|---|---|
| Other Users | Profile info, photos, messages | To enable connections |
| Service Providers | Technical data, analytics | To operate our platform |
| Legal Authorities | Any data if legally required | Comply with law |
4.2 What We DON'T Share
- ❌ We never sell your personal information
- ❌ We don't share your messages publicly
- ❌ We don't give your email to third parties for marketing
5. Your Rights (GDPR Compliance)
You have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate information
- Erasure: Request deletion of your account and data
- Portability: Receive your data in a portable format
- Restriction: Limit how we process your data
- Objection: Object to certain data processing
- Withdraw Consent: Withdraw consent at any time
To exercise these rights, contact us at privacy@zenverse.cloud
6. Data Security
We implement security measures to protect your information:
- 🔒 Encryption: HTTPS/SSL encryption for all data transmission
- 🔒 Password Protection: Bcrypt hashing for password storage
- 🔒 Access Controls: Limited employee access to user data
- 🔒 Secure Servers: Industry-standard server security
- 🔒 Regular Audits: Security reviews and updates
7. Data Retention
We retain your information for as long as:
- Your account is active
- Needed to provide services
- Required by law or for legal purposes
- Necessary for safety and security (e.g., banned users)
When you delete your account:
- Your profile is immediately removed from public view
- Personal data is deleted within 30 days
- Some data may be retained for legal compliance (e.g., fraud prevention)
8. Cookies and Tracking
We use cookies for:
- Essential Cookies: Authentication, security (required)
- Functional Cookies: Remember your preferences
- Analytics Cookies: Understand how users interact with our platform
You can control cookies through your browser settings, but this may limit functionality.
9. Third-Party Services
Our platform may use third-party services:
- Cloud Storage: MongoDB Atlas for database hosting
- Image Hosting: External image services for avatars
- Analytics: Usage analytics (anonymized)
These services have their own privacy policies. We carefully select partners who respect user privacy.
10. Age Restrictions
🔞 18+ Only: Zenverse is only for users 18 years of age or older.
- We do not knowingly collect information from minors
- If we discover a minor has created an account, we will delete it immediately
- Parents: Please contact us if you believe your child has used our service
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in compliance with GDPR and other regulations.
12. Changes to This Policy
- We may update this Privacy Policy from time to time
- We will notify you of significant changes via email or platform notification
- Continued use after changes constitutes acceptance
- You can always find the latest version on our website
13. Your Choices
You can control your privacy:
- Profile Visibility: Choose who can see your profile
- Communication Preferences: Control email notifications
- Data Download: Request a copy of your data
- Account Deletion: Delete your account at any time
14. Contact Us
For privacy questions or concerns, contact us:
- Email: privacy@zenverse.cloud
- Data Protection Officer: dpo@zenverse.cloud
- Support: support@zenverse.cloud
- Website: https://zenverse.cloud
15. Legal Basis for Processing (GDPR)
We process your data based on:
- Consent: You agree to our data processing
- Contract: Necessary to provide our service
- Legal Obligation: Required by law
- Legitimate Interest: Improve service, prevent fraud
By using Zenverse, you acknowledge that you have read and understood this Privacy Policy.